Crux Outdoors — Terms & Conditions

These Terms & Conditions apply to all consultancy, risk management, training, reconnaissance, and related services provided by Crux Outdoors Ltd (trading as Crux Outdoors). By engaging our services, you agree to these terms unless otherwise agreed in writing.
 

1. Engagement of Services

1.1 All work will be based on a written proposal or Statement of Work (SOW) issued by Crux Outdoors. This will define the scope, deliverables, timelines, and fees.

1.2 Work will commence only upon written acceptance of the proposal and receipt of the deposit specified in Section 2.

1.3 Any services provided outside the agreed scope will be charged at our standard day rate unless otherwise agreed in writing.
 

2. Fees & Payment Terms

2.1 Unless otherwise agreed, a 25% non-refundable deposit is required to confirm the project engagement.

2.2 The balance of fees is due within 14 calendar days of the invoice date, or as per the agreed payment schedule.

2.3 For projects commencing within 14 days of confirmation, full payment may be required in advance.

2.4 Late payments may incur interest at 4% above the Bank of England base rate, accruing daily until payment is received in full.

2.5 All fees are exclusive of VAT (if applicable) and any third-party costs unless otherwise stated.
 

3. Cancellations & Amendments by the Client

3.1 All cancellations or amendments must be made in writing. The “start date” is defined as the earliest date on which preparatory work, site visits, or client meetings commence.

3.2 Cancellation charges:

• More than 30 days before the start date: Loss of deposit only

• 15–30 days before the start date: 50% of total fee payable

• Less than 15 days before the start date: 100% of total fee payable
   

3.3 Any non-recoverable third-party costs (e.g. travel, accommodation, permits, specialist subcontractors) already incurred will be charged in full in addition to the above.

3.4 Changes to the scope of work after commencement may result in revised fees and extended timelines.
 

4. Cancellations by Crux Outdoors

4.1 We reserve the right to cancel or reschedule services due to circumstances beyond our control, including but not limited to:

• Severe weather or environmental hazards

• Political instability or security risks

• Health and safety concerns

• Force majeure events (see Section 14)
   

4.2 Where cancellation is necessary, we will offer to reschedule. If this is not possible, all payments received will be refunded, excluding non-recoverable third-party costs.
 

5. Client Responsibilities

5.1 The client is responsible for:

• Providing accurate and complete information relevant to the project.

• Arranging all necessary permits, permissions, visas, and access unless otherwise agreed in writing.

• Ensuring the safety of Crux Outdoors personnel on client-controlled sites.

• Acting on all reasonable safety advice provided by Crux Outdoors.
   

5.2 Crux Outdoors reserves the right to withdraw personnel or halt operations if safety advice is ignored or conditions are deemed unsafe. In such cases, no refund will be provided and additional costs may be charged.

5.3 The client must disclose all known hazards, restrictions, and operational risks in advance. Crux Outdoors accepts no liability for incidents arising from undisclosed risks.
 

6. Health, Safety & Risk

6.1 Some services may take place in remote, hazardous, or unpredictable environments. Participation in such work involves inherent risks which cannot be eliminated entirely.

6.2 All participants in any field-based work must follow safety instructions at all times.

6.3 Clients commissioning work in high-risk areas must ensure that adequate insurance is in place for all personnel, including (where applicable) medical evacuation cover.

6.4 Crux Outdoors will not be liable for injuries, losses, or damages where risks arise from conditions outside our control or where advice is not followed.
 

7. Deliverables & Intellectual Property

7.1 All reports, risk assessments, training materials, and other deliverables remain the property of Crux Outdoors until payment is received in full.

7.2 Upon full payment, the client is granted a non-exclusive, non-transferable licence to use the materials for their intended operational purpose.

7.3 Materials must not be copied, adapted, or shared with third parties without written consent, except where operationally necessary for the commissioned project.
 

8. Confidentiality

8.1 Both parties will maintain confidentiality regarding any commercially sensitive, security-related, or personal information shared during the engagement.

8.2 This obligation does not apply where disclosure is:

• Required by law

• Necessary to protect life, health, or safety

• Already in the public domain through lawful means
   

8.3 Crux Outdoors may use anonymised case studies for marketing purposes unless otherwise agreed in writing.
 

9. Limitations of Liability

9.1 Crux Outdoors will deliver services with all reasonable care, skill, and diligence.

9.2 We are not liable for:

• Losses arising from factors outside our control

• Delays or disruptions caused by third parties or environmental conditions

• Consequential or indirect losses (e.g. loss of profit, production delays)

9.3 Our total liability under any contract shall not exceed the total fee paid for the relevant services.
 

10. Complaints

10.1 Any concerns should be raised verbally at the earliest opportunity and confirmed in writing within 7 days of the issue arising.

10.2 We will investigate and respond in writing.

10.3 Refunds will only be considered if services were not delivered as agreed in the proposal.
 

11. Third-Party Suppliers

11.1 Where third-party services are arranged on behalf of the client, Crux Outdoors acts as an intermediary only.

11.2 Contracts and liability for these services rest between the client and the third party.
 

12. Permits, Visas, and Local Compliance

12.1 The client is responsible for ensuring compliance with all relevant laws, permits, visas, customs requirements, and local authority permissions unless otherwise agreed in writing.

12.2 Crux Outdoors accepts no liability for delays, losses, or penalties arising from non-compliance.
 

13. Indemnity

13.1 The client shall indemnify and hold harmless Crux Outdoors against any claims, damages, losses, or expenses (including legal fees) arising from:

• The client’s breach of these terms

• Negligence or wilful misconduct by the client or its representatives

• Instructions given by the client that result in injury, loss, or damage to third parties
   

14. Force Majeure

14.1 Neither party shall be liable for delays or failure to perform caused by events beyond reasonable control, including but not limited to:

• Natural disasters

• Political unrest

• Pandemics or disease outbreaks

• Significant transport disruption

14.2 Where such events occur, both parties will work together to agree a revised plan, schedule, or cancellation terms.
 

15. Governing Law

15.1 These Terms & Conditions are governed by the laws of England & Wales.

15.2 Any disputes will be subject to the exclusive jurisdiction of the English courts.