Sales Manager

We are seeking an experienced and dynamic Sales Manager to join our team and drive sales across Wilderness Scotland and Wilderness England.  We are also looking for a Custom Trip Designer in each of our Scotland and England offices too!

Sales Manager - Job Overview

The Sales Manager will be responsible for driving sales growth, managing the sales team, ensuring excellent customer service, and designing custom trips. This role requires a proactive and strategic individual with strong project management skills to drive efficiency and support the direct sales program. The ideal candidate will excel in handling high-value enquiries, identifying and implementing new processes, and streamlining operations to enhance overall sales performance.

Key Responsibilities

1. Sales Growth:

• Develop and implement comprehensive sales strategies to drive growth in the direct sales program.

• Identify and pursue new sales opportunities and markets to expand the customer base.

• Monitor sales performance metrics, analyze trends, and report on sales activities to senior management.

• Collaborate with the marketing team to create campaigns and initiatives that support sales objectives.

• Establish and maintain strong relationships with key partners and stakeholders to drive business development.

2. People Management

• Lead, mentor, and manage the sales team to achieve sales targets and deliver high-quality customer service.

• Conduct regular performance reviews, set clear objectives, and provide constructive feedback to team members.

• Help develop and implement training programs to enhance the skills and knowledge of the sales team.

• Foster a positive and collaborative team environment, promoting teamwork and a culture of continuous improvement.

3. Customer Service

• Ensure a high standard of customer service is maintained at all times by the sales team.

• Handle customer complaints promptly and professionally, ensuring satisfactory resolutions.

• Support the team in providing personalized advice and assistance to customers, ensuring their needs and expectations are met.

• Help develop and implement customer service policies and procedures to enhance the overall customer experience.

• Monitor customer feedback and use insights to drive improvements in service delivery.

4. Custom Trip Design:

• Collaborate with customers to understand their interests, preferences, and requirements for bespoke Wilderness trips.

• Design and create customized trip itineraries that provide unique and memorable experiences that align with our carbon reduction goals.

• Work closely with the operations team to ensure seamless delivery of custom trips, including logistics and special requests.

• Stay informed about new destinations, activities, and trends in adventure and luxury travel to continually enhance product offerings.

• Maintain detailed records of custom trip designs and customer interactions for future reference.

5. Project Management

• Oversee and manage sales-related projects from inception to completion, ensuring alignment with strategic objectives.

• Coordinate with various departments, including marketing, operations, and finance, to ensure projects are completed on time and within budget.

• Develop project plans, set milestones, and track progress to ensure successful project delivery.

• Help identify and implement new technologies to streamline processes and improve sales performance.

• Ensure all projects align with the key goals of the business and contribute to overall company success.

• Identify and mitigate potential risks and issues that could impact project outcomes.

• Regularly communicate project status, updates, and results to senior management and other stakeholders.

Qualifications & Experience

• Proven experience in a sales management role, preferably within the travel or adventure tourism industry.

• Strong leadership and people management skills, with a track record of motivating and developing a team.

• Excellent customer service and communication skills, both written and verbal.

• Experience in designing custom travel experiences and understanding customer needs.

• Good local knowledge of the UK

• Ability to handle customer complaints with tact and professionalism, ensuring positive resolutions.

• Strong project management skills with the ability to manage multiple tasks and projects simultaneously.

• Proactive and results-oriented with a strategic mindset and the ability to think creatively.

• Passion for wilderness and adventure travel in the UK, with a deep knowledge of the region’s attractions and activities.

How to Apply

Firstly, please ensure you visit the careers section on our Wilderness Scotland website where you can learn much more about what it's like to be a part of the Wilderness team. You'll then be able to click through to the section below and apply via our website portal.

We’re really keen to hear from you so please send us your CV and 1 page cover letter through the online Breathe HR portal detailing the following:

1. Which role you are applying for

2. The relevant experience you can bring to this role

3. How you will enhance the performance of our Sales Team

4. In 200 words or less, tell us what motivates you sell adventure and luxury trips across the UK and what appeals to you about people and project management.

To informally discuss the position please call Wilderness Scotland on 01479 420 020 and ask to speak to Rachael or send an email to rachael@wildernessscotland.com.

A passion for what we are trying to achieve as a business coupled with a desire to help make this happen goes a long way, so please don’t be put off applying just because you don’t tick all of the above. What’s most important is that you believe you can fulfil this role and are able to demonstrate this accordingly through your application and, if shortlisted, the subsequent interview process.